Shipping Policy

• All orders generally require 24 hours processing time before shipping.
• We do not process orders Saturday, Sunday or select holidays.
• Delivery service is quoted in business days (Monday - Friday).
• Not all services are available in all locations.
• UPS Ground - 5 to 7 business days + 24 hours to process the order.
• UPS 3 Day Select - 3 business days + 24 hours to process the order.
• UPS 2nd Day Air - 2 business days + 24 hours to process the order.
• UPS Next Day Air - Delivery within 1 business day + 24 hours to process the order.
• Economy Ground - Delivery within 4 to 9 business days + 24 hours to process the order
• Saturday delivery is available only with select shipping options, and at additional charge. Please contact us for Saturday delivery options.

Return & Cancellation Policy

We want you to be completely satisfied with your purchase. If you need to return an item, we strive to make the process as simple and transparent as possible.

Standard Return Policy

• Timeframe: Unused items in their original condition and packaging may be returned for a full refund within 30 days of purchase.
• Condition: Returned items and packaging must be appropriate for resale. Items returned damaged, missing parts, or without original packaging may be subject to a partial refund or restocking fee. Items that have been used or are dirty/contaminated cannot be returned for refund or credit.
• Return Shipping: If we made a mistake with your order, we will cover all return shipping costs. If you ordered the wrong item or changed your mind, you are responsible for the return shipping fees.

Non-Returnable Items

• Product Condition Items that have been used, tested, sampled, or otherwise altered from a "new" condition.
• Manufacturer Exclusions: Certain items cannot be returned due to manufacturer certifications. This includes, but is not limited to, all Magnaflux brand products.
• Custom & Cut-to-Length Products: Items custom-cut to your specifications are final sale and cannot be returned for refund or credit.

Important: All returns require a valid Returned Goods Authorization (RGA) before being shipped back to us. Unauthorized returns will be refused.

How to Initiate a Return

1. Contact Customer Service at 503-657-6680 or info@woodwardequipment.com to request a Returned Goods Authorization (RGA).
2. Clearly mark the issued RGA number on the outside of your return shipment box.
3. Ship the package to the designated address provided by our Customer Service team.

Order Cancellations

Orders may be cancelled free of charge at any time prior to shipment notification. Once shipment details have been generated, the standard return policy applies.

If you have questions regarding your order or return eligibility, please reach out to our Customer Service team.

Product Availability and Lead Times

We make every effort to supply up-to-date information on our inventory stock status and back order lead times from the manufacturer. Occasionally, items we normally stock may be on back order with the manufacturer. Item availability listed on our web site is for informational purposes only and is not a guarantee of delivery within the specified time frame.

Back Orders

Back ordered items will be shipped as they become available. Additional freight charges may apply depending on the number of back ordered items.

State of Washington Customers

We are required to collect Washington State Sales Tax for all orders shipped within the State. Due to the complicated structure of Washington State's Tax Code, we collect a flat 10.5% for all orders when they are placed. We will assign the correct tax code to each order during processing and refund any tax overpayment. If your company or organization is tax exempt, please make a note in the comments section of the checkout pages. We will contact you for documentation.

International Orders and Shipping

Depending on item availability, international orders typically take an additional 2 -5 business days to process. International Orders may be shipped via U.S. Postal Service Express Mail International or by UPS Worldwide service. Both services are available for selection when entering billing and shipping information. Shipping rates for these services are for shipping service only. Additional taxes, duties, fees or licenses may be required by the destination country for customs clearance. Any and all additional costs required for customs clearance are the responsibility of the purchaser as we have no practical way of calculating these costs in advance of shipment. International shipments that are refused are subject to restocking fees described above, shipping charges will not be refunded.