- All orders generally require 24 hours processing time before shipping.
- We do not process orders Saturday, Sunday or select holidays.
- Delivery service is quoted in business days (Monday - Friday).
- Not all services are available in all locations.
- UPS Ground - 5 to 7 business days + 24 hours to process the order.
- UPS 3 Day Select - 3 business days + 24 hours to process the order.
- UPS 2nd Day Air - 2 business days + 24 hours to process the order.
- UPS Next Day Air - Delivery within 1 business day + 24 hours to process the order.
- Economy Ground - Delivery within 4 to 9 business days + 24 hours to process the order
- Saturday delivery is available only with select shipping options, and at additional charge. Please contact us for Saturday delivery options.
UPS Ground Transit Times:
A majority of our shipments originate from Portland, OR. The map below provides an estimate of delivery times for orders shipped UPS Ground service.
Free Shipping Offer:
We offer free Economy Ground shipping on orders over $200.00 within the contiguous United States. Oversized items and shipments heavier than 50 pounds do not qualify for this offer and will be billed using standard UPS shipping rates. Oversized and heavy weight items include crankshaft polishers, five gallon containers, valve seat grinding kits, valve refacers, brake lathes and any other individual item with a shipping weight over 50 pounds. Items that require special handling or shipping do not qualify for free shipping. These items include aerosols and other flammable liquids that are only shippable via UPS Ground in the contiguous 48 US States. Returns that qualified for Free Freight on the original order will have the original shipping costs deducted from any return credit issued.
Refund, Returns and Cancellation Policies:
Our return policy is simple: 1. Unused items may be returned for a refund within 30 days of purchase. 2. Returned items and packaging must be in original condition appropriate for resale. That's it! We'll give you your money back for the returned product as long as it's not used. Other companies who claim they have "the best" return policies often charge a 10% restocking fee.
If we make a mistake, we'll fix it! If you make a mistake, we're not going to punish you, we want to keep our customers.
Items not returned in original condition, including packaging, may be subject to a restocking fee and/or a partial refund. Some items are non returnable due to manufacturer certification. These items include, but are not limited to all Magnaflux brand products. All returns require a "Returned Goods Authorization" available by calling our Customer Service Department. Any return not accompanied by an RGA will be refused. Cut-to-Length Products: Because of the special nature of the products, we will be glad to cut products to length per your specifications. Cut-to-length products, however, are considered final sale and may not be returned for credit.
Orders may be cancelled up to notification of shipment details.
Product Availability and Lead Times
We make every effort to supply up-to-date information on our inventory stock status and back order lead times from the manufacturer. Occasionally, items we normally stock may be on back order with the manufacturer. Item availability listed on our web site is for informational purposes only and is not a guarantee of delivery within the specified time frame.
Back ordered items will be shipped as they become available. Additional freight charges may apply depending on the number of back ordered items.
State of Washington Customers
We are required to collect Washington State Sales Tax for all orders shipped within the State. Due to the complicated structure of Washington State's Tax Code, we collect a flat 10.5% for all orders when they are placed. We will assign the correct tax code to each order during processing and refund any tax overpayment. If your company or organization is tax exempt, please make a note in the comments section of the checkout pages. We will contact you for documentation.
International Orders and Shipping
Depending on item availability, international orders typically take an additional 2 -5 business days to process. International Orders may be shipped via U.S. Postal Service Express Mail International or by UPS Worldwide service. Both services are available for selection when entering billing and shipping information. Shipping rates for these services are for shipping service only. Additional taxes, duties, fees or licenses may be required by the destination country for customs clearance. Any and all additional costs required for customs clearance are the responsibility of the purchaser as we have no practical way of calculating these costs in advance of shipment. International shipments that are refused are subject to restocking fees described above, shipping charges will not be refunded.